Online Games

Wallet Integration vs. Seamless integration: a comparison between alternative solutions.

31 May 2016

().- Riccardo Golia, Lead Software Architect of World Match, explains the peculiarities of the two kinds of integration to the operators and weighs their advantages and drawbacks.

World Match provides Italian and international operators with state-of-the-art gaming solutions tailored to fit their specific needs, while putting time to market first, in order to speed up the go-live process.

The supplier offers two different solutions for the online gaming industry: a complete platform composed of the casino games and a wallet (i.e. the system that manages the players and their accounts) and, on the other hand, a solution that includes only the casino games.

In case of the latter option, the management of the players’ accounts is up to the operator who can choose between two different integrations, Wallet and Seamless, each of which is characterised by its own peculiar features and advantages.

“The wallet represents the game account that is managed externally and it includes the credit available to the user to play. The wallet is integrated via a software service provided by the operator that connects the game suite with the platform that hosts the players’ accounts. The difference between these two integrations lies in the communication mode: in the case of a seamless integration the communication is continuous and in real time, whereas in the case of a wallet integration it takes place mainly on two occasions: at the beginning and at the end of the game session”, Riccardo Golia, Lead Software Architect at World Match, explains.

Both these options provide the player with the same level of usability of the game experience and each of them offers specific advantages to the operator, who is then free to choose the kind of integration that best suits his needs, according to the market he addresses and to how he prefers to manage the business.

With regard to the seamless integration, the main advantage is that the source account is updated in real time, round by round, throughout the whole game session.

Consequently, the operator has the control over all the transactions, since he has full visibility on the wagered amount, minute by minute.

On the other hand, this integration mode entails a continuous and sizeable data flow and it can be affected by slowdowns or faults in the communication between the two platforms.

“One of the challenge that World Match has successfully responded to is to make the seamless communication totally reliable and easily flowing.

Despite this mode involves a heavily widespread data flow, we succeeded in dramatically reducing the response time, nearly as it all happens locally. Moreover, we developed a system that increases reliability, by making the communication less sensitive to any potential network fault: if a call fails, it will be repeated only a few seconds later and this means a better game experience for the user”,
Golia clarifies.

As for the wallet integration, the provision of the game services is subjected to the transfer of the credit, which is cashed in at the beginning of the game session. The credit will be used during the whole session, whose expiration coincides with the update of the balance at the platform that hosts the player’s account.

“This kind of integration is especially recommended for regulated markets, where in-force law defines specific rules of interaction. As for Italy, for example, the ADM (Agenzia Dogane e Monopoli) requires that the player buys a session ticket in order to access the game: this consists of a communication between the operator and the Regulator stating the amount that will be transferred during the game session”, the Lead Software Architects remarks.

Unlike the seamless mode (which involves only two subjects), a regulated system is more complex, because it includes a third subject: the Certification Authority (Regulator).

This complexity weighs also on time to market, since the activation of the wallet entails a certification attesting its compliance to the regulation in force. On the other hand, though, the communication is limited only to the cash-in and cash-out activities, so it is less affected by delays and temporary network faults.

In addition, the presence of the Certification Authority who verifies each transaction, making it transparent and traceable, further protects the player.

However, the true spearhead of the provider is its ability to supply a service provided with specific features according to the chosen type of integration thanks to the creation of a custom-designed connector, expressly developed for each operator.

“We stand out for competition especially thanks to our approach that is very flexible, customer-oriented and respectful of the operator’s technological choices and that allows him to take advantage of the technological know-how of his staff. The operator is often surprised by the integration guidelines we provide, because instead of giving a set of strict rules we allow him room for manoeuvre and that usually permits to reduce development costs and time of the software service required for the integration. This approach puts us in a much better position to adapt ourselves to different situations, therefore the integration process flows smoothly and quickly, thanks to a procedure that has been studied in order to facilitate the customer and that is already well-established in all the steps.

The first step is a preliminary technical call, an actual kick-off meeting, during which we ask the customer to explain his requests and help him explicate them. At the end of the call we ask the customer to send us a document listing all the specs of the integration service. We are also available to help him write the document, also by providing a model to follow, in case he needs this.

In addition, we make ourselves available to the operator throughout all the phases of the development process, until the final test of all the components, during which we try all the features in any possible scenario, in order to maximize the system reliability”,
Golia explains.


fuente: SoloAzar / Press Release