Effective Strategies for Combating Fraud in Online Gambling, by ANJ

In particular, the guide establishes a non-exhaustive typology of fraud cases that can be committed by players with an online account. For each case, it clarifies the actions to be implemented under current law, or formulates recommendations and best practices regarding the fate of the player's account and its balance.

Why a guide?

The guide on combating fraud is a soft law tool that aims to address the regular questions raised by operators regarding the handling of fraud cases committed by players. It is part of a broader objective to bring operators' practices into compliance with applicable provisions, without creating new obligations and without prejudice to the contractual freedom enjoyed by operators.

This exercise was fueled by the ongoing dialogue between the regulator and licensed operators, as well as additional exchanges with the gaming ombudsman. Furthermore, the consultation phases that preceded the adoption of the guide were essential steps in achieving a shared vision of the challenges and the means to be implemented to achieve the greatest possible efficiency in the fight against fraud.

The guide outlines a non-exhaustive typology of player fraud

The guide establishes a typology of fraud cases that can be committed by players, without claiming to be exhaustive. It reiterates the need to collect compelling evidence to characterize the fraud and provides a review of case law to assess the standard of proof expected by judges in the event of a dispute and, by extension, the elements that operators must gather to characterize a fraud. Finally, for each type of characterized fraud, the guide clarifies the actions to be taken under current law or issues recommendations regarding the fate of the player's account and its balance.

Reference framework for the fight against fraud and against money laundering and terrorist financing, defined on September 9, 2021, by decree of the Minister of the Economy, Finance and Recovery and the Minister of the Interior, accessible here.