Dr. Roger Carrillo Campo, President of Coljuegos, assures that this challengewas assumed with the purpose of identifying opportunities for improvement to strengthen the processes that make up the value chain of the Entity, "Without a doubt, this was teamwork, which helped the board of directors, area heads and officials to focus on improving strategies and put new mechanisms into operation to optimize response capacity," the officer assured.

This ambitious project began with the diagnosis carried out by the Bureau Veritas firm that identified the strengths, but above all the aspects to be improved, of Coljuegos, leaving an open panorama for the implementation of actions such as socializations, training, inductions, creation/modification of documents, among others. 

Subsequently, an Internal Quality Audit was carried out, led by the 16 MIPG Leaders -Integrated Planning and Management Model- who had previously been certified by the Bureau Veritas firm in the ISO 9001 Standard, and who had provided them with awareness and development of competences so that in full knowledge of the functions of the dependencies to be evaluated, they put the magnifying glass on the norm and on the fulfillment of each one of the requirements that would allow reaching the final goal.

 "The most important for an Entity that wants to grow and strengthen itself is to have professionals with the capacity for self-analysis, with full knowledge of the business and with the willingness to redirect activities around continuous improvement," said Dr. Roger Carrillo Campo.

This incredible immersion process in which Process Leaders, Heads of Offices and Managers attended interviews, internalized concepts and terminology of the standard, and above all, attending to recommendations and adapting them in their daily processes and management.

On the eve of the closing of 2022, the official audit was attended by the firm Bureau Veritas, who in December of the same year successfully granted the certificate to Coljuegos for conforming compliance with the requirements demanded by the International Standard ISO 9001, in all 16 Entity processes

“Now, the challenge is to maintain the culture of continuous improvement according to the dynamics offered by the environment and the demands of the value groups, so that the Entity has the capacity to respond without reprocessing or overruns of business continuity, in addition to raising the quality of services using the focus on processes, raising customer satisfaction, meeting their requirements and increasing competitiveness", they stated from the entity.