Noticias de ultima
  • 12.00 How to enhance sports sponsorships with cutting-edge advertising technology
  • 12.00 Brazil: Caixa reports usd 580 billion profit in Q1 2024
  • 12.00 Pay4Fun to participate at CGS Latam Santiago
  • 12.00 Ribbon cutting set for hotel at Terre Haute Casino Resort
  • 12.00 "Francisco Leiva: Forging the Future of the Gaming Industry in Chile"
  • 12.00 Gaming and Leisure Properties Acquires Three Casino Resorts in South Dakota and Nevada for $105 M
  • 12.00 Supremeland Gaming Inc. has received approval for a supplier license in Michigan
  • 12.00 Macau Legend completes sale of Laos casino
  • 12.00 UK Goverment unveils modernization plan for land-based gambling sector
  • 12.00 The Mirage to Begin Transformation into Hard Rock Las Vegas
Casino

Specialist highlights significant differences in cultural change initiatives between Australian casinos Star and Crown

Friday 19 de April 2024 / 12:00

2 minutos de lectura

(Sydney).- An expert in cultural transformation who worked with Australia’s two casino giants on rebuilding their organizations has described Star Entertainment Group’s efforts as paling into insignificance when compared to those of Crown Resorts.

Specialist highlights significant differences in cultural change initiatives between Australian casinos Star and Crown

In yet another troubling day for Star during a second inquiry into its suitability to hold a casino license for The Star Sydney, Dr Attracta Lagan painted a picture of a company reluctant to embrace genuine cultural change and possessing a culture of “low accountability” and “fear”.

Dr Lagan is Co-Principal of Managing Values, a specialist management consultancy in business ethics, values and cultural change. She has been working in the field of business ethics for over 30 years.

“Star never listened,” Dr Lagan said during testimony on Thursday. “[CEO] Robbie Cooke was too busy raising funds. There was no feedback loop.

They spent a fortune on consultants but never built an organization from within and never hired someone [as an internal position] to help manage any cultural change.”

According to Dr Lagan, Cooke “worked incredibly hard” to save the Star as it faced growing financial concerns and “saved the business” with his capital raisings, “but it came at the cost of the cultural reform program.”

Despite telling the company to “bring the outside world in,” Dr Lagan said Star had a “very closed culture” that developed into an “us versus them” mentality.

“An internal story emerged ‘that the regulator didn’t like us, they don’t like gambling.’ It was a very different orientation at Crown,” she said.

“It (Star) is a closed culture and a fear culture.”

On her own role within the company, Dr Lagan added, “Nothing would be shared voluntarily, I would always have to follow up. There was so much power in the hands of the CEO and he wasn’t communicating.”

Asked by counsel assisting whether her relationship with Cooke had deteriorated during the second half of 2023, she replied, “No, he just stopped talking to me.”

Dr Lagan detailed a similar experience for regular Star employees, suggesting, “Everyone was scared for their job.”

“These people were always trying to do the best they could, but the leadership hasn’t been there,” she continued.

“It’s often the middle managers that shape culture but those people haven’t been included in any way. In Crown we spent a lot of time on the middle managers.”

Asked further about Star’s progress towards cultural remediation and transformation, Dr Lagan said, “In terms of policies and systems there has been improvement but in terms of taking people along with them it hasn’t started.”

It was a very different scenario at Crown, Dr Lagan explained, stating, “Crown was in the same situation and it’s managed to rebuild.

“With Crown, we walked alongside them. We would do regular pulse checks. We were working in tandem cooperatively to get to the standard that the regulator wanted.”

Dr Lagan’s testimony also saw her claim that Star appeared to have no real interest in reform.

“I would describe it as a culture of low accountability,” she said. “There was a low-cost strategy using key internal influencers but that wasn’t done well. That would have been a good strategy had it been executed effectively.”

Asked if she would describe the absence of an internal narrative to shape cultural reform as a failure of the CEO and the board, Dr Lagan replied, “Yes, I would.”

Categoría:Casino

Tags: Sin tags

País: Australia

Región: Asia

Event

GAT EXPO CARTAGENA DE INDIAS 2024

09 de April 2024

Casino Garage: committed to sustainability

(Cartagena de Indias, Exclusive SoloAzar) - Meet Ester Tarres, the visionary behind Casino Garage, a world leader in refurbishing second-hand slot machines since its creation in 2006. With a team of professionals, Casino Garage has become synonymous with excellence. In this article, Ester tells us about her presence at the GAT Expo, held from 9 to 11 April.

Tuesday 07 May 2024 / 12:00

Responsible Gaming, Regulation and Certification in Latin America and the Caribbean

(Cartagena de Indias, Exclusive SoloAzar). - Karen Sierra-Hughes, Vice President for Latin America, the Caribbean and Spain at GLI (Gaming Laboratories International), led the GLI Corporate Conference: Technology and Sustainable Gaming. With her extensive experience as a gaming regulatory consultant in the region, Karen offered key perspectives on how technology can drive sustainability in the gaming industry.

Tuesday 07 May 2024 / 12:00

Unveiling innovations: WA.Technology's highlights from GAT Expo 2024

(Cartagena de Indias, SoloAzar Exclusive).- In an exclusive interview with Patricio Molloy, Business Development Latam at WA.Technology, we delve into the latest offerings showcased by this leading gaming solutions supplier firm at the GAT Expo Cartagena 2024. From a comprehensive iGaming platform to cutting-edge AI integration, discover how this company is shaping the future of gaming experiences in Latin America and beyond.

Monday 06 May 2024 / 12:00

SUSCRIBIRSE

Para suscribirse a nuestro newsletter, complete sus datos

Reciba todo el contenido más reciente en su correo electrónico varias veces al mes.

PODCAST

MÁS CONTENIDO RELACIONADO