The operator – which runs leovegas.com, slotboss.co.uk, pinkcasino.co.uk, betuk.com and 21.co.uk – will also receive an official warning and undergo an audit to ensure it is effectively implementing its anti-money laundering and social responsibility policies, procedures and controls.

Leanne Oxley, Gambling Commission Director of Enforcement and Intelligence, said: “We identified this through focused compliance activity and we will continue to take action against other operators if they do not learn the lessons our enforcement work is providing.

“This case is a further example of operators failing to protect customers and failing to be alive to money laundering risks within their business.”

Social responsibility failures included:

• setting spend triggers for Safer Gambling Team customer review significantly higher than the average customer’s spend without any explanation as to how this was appropriate


• setting six hours as the point at which customers were made to take a 45-minute cool off period without explaining how they concluded that playing for six hours was the point at which harm would occur


• not acting on their own policy of interacting with customers exhibiting indicators of harm including denied deposits, cancelled withdrawals, long gameplay sessions, gambling sessions occurring late at night or early in the morning


• not sufficiently taking into account the Commission’s 2019 guidance on customer interaction.

Anti-money laundering failures included:

• financial triggers for anti-money laundering reviews being too high and unrealistic to effectively manage money laundering and terrorist financing risks


• relying too heavily on ineffective threshold triggers and inadequate information regarding how much a customer should be allowed to spend based on their income or wealth, or any other risk factor


• inappropriate controls allowing significant levels of gambling spend to take place within a short space of time without knowing anything about customers’ financial situations.

Read LeoVegas Gaming PLC full penalty.