New Deposit Limit Rules Set to Enhance Consumer Clarity and Control over their gambling
Friday 10 de October 2025 / 12:00
⏱ 1 min read
(London).- The gambling regulator is introducing improvements to help consumers manage their gambling more effectively.
Operators are currently required to provide tools that allow customers to set personal budgets at registration or when making their first deposit. To further empower consumers, the Commission is updating the rules to ensure greater consistency and clarity in how financial limits are defined and communicated.
From 30 June 2026, all online operators must offer a ‘deposit limit’ based solely on the amount a customer deposits over a set period. To avoid confusion, only this type of limit can be referred to as a ‘deposit limit.’ Operators may also offer other types of limits, such as loss limits or limits that consider withdrawals.
The updated rules will roll out in stages. A key milestone is the changes effective 31 October 2025, which require all gambling businesses to:
Prompt customers to set a financial limit before their first deposit and make it easy to review or change the limit.
Remind customers every six months to review their account and transaction history to maintain control over gambling spend.
Allow financial limits to be set in free text at the account level for meaningful personalisation.
Provide clearly visible links to financial limit tools on home and deposit pages, minimizing clicks to access them.
Immediately action any customer requests to decrease a financial limit.
Helen Rhodes, Commission Director of Major Policy Projects, commented: “These changes will help consumers gain greater awareness and control over their gambling. They also bring consistency and clarity for those setting deposit limits while supporting operators in offering choice through different types of limits.”
Categoría:Legislation
Tags: Sin tags
País: United Kingdom
Región: EMEA
Event
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